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How do I return an item for exchange?
If you need to exchange an item, ensure that the item is unused and not personalized. Follow these steps for a return: 1. Open a return request on our website and use tracked postage. 2. Write your name on the parcel as per your order details. 3. Aft
What should I do if my package hasn't arrived yet?
If your package has not arrived, please note that delivery times can be longer during busy holiday periods due to increased mail volume. If your package remains undelivered after an attempted delivery, another attempt will be made on the next busines
Can I get a discount after placing an order?
Once an order is placed, we are unable to apply discounts retrospectively. However, as part of our customer service, we offer the option to add a percentage of your purchase as store credit, which can be used for future orders without expiration. Thi
Do you offer custom-made dog collars?
Yes, we offer custom-made dog collars, including options to customize with personal images or engravings. You can browse our website for custom options and communicate specific customization requests through the designated sections during the orderin
What are the options for large breed collars and leashes?
For large breeds, we offer a variety of collars and leashes that accommodate their size and strength requirements. You can find detailed size charts and product recommendations in our Large Breed section. For situations requiring further assistance w
Can I request a replacement if my item is faulty?
Yes, if you have received a faulty item, we can issue replacements or additional parts if necessary. For example, if spikes fall off a collar, we can include replacement spikes in your next order. Please contact us specifying which part needs replace