How do I return an item for exchange?Updated a month ago

If you need to exchange an item, ensure that the item is unused and not personalized. Follow these steps for a return: 1. Open a return request on our website and use tracked postage. 2. Write your name on the parcel as per your order details. 3. After sending the return, provide us with the tracking number of the package. 4. Ensure the item value is declared between $0 and $20, as returns and exchanges do not carry a resale value.