Bestia Collars Help Center

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Bestia Helpcenter

Frequently Asked Questions

How to maintain my Bestia leather gear?

Shipping & Delivery

Sizing

Returns & Refunds

If you need to exchange an item, ensure that the item is unused and not personalized. Follow these steps for a return: 1. Open a return request on our website and use tracked postage. 2. Write your name on the parcel as per your order details. 3. Aft

If you need to exchange an item, ensure that the item is unused and not personalized. Follow these steps for a return: 1. Open a return request on our website and use tracked postage. 2. Write your name on the parcel as per your order details. 3. After sending the return, provide us with the tracking number of the package. 4. Ensure the item value is declared between $0 and $20, as returns and exchanges do not carry a resale value.

How do I return an item for exchange?

If your package has not arrived, please note that delivery times can be longer during busy holiday periods due to increased mail volume. If your package remains undelivered after an attempted delivery, another attempt will be made on the next busines

If your package has not arrived, please note that delivery times can be longer during busy holiday periods due to increased mail volume. If your package remains undelivered after an attempted delivery, another attempt will be made on the next business day. Be sure to track your package using the tracking link provided to keep up-to-date on its status.

What should I do if my package hasn't arrived yet?

Once an order is placed, we are unable to apply discounts retrospectively. However, as part of our customer service, we offer the option to add a percentage of your purchase as store credit, which can be used for future orders without expiration. Thi

Once an order is placed, we are unable to apply discounts retrospectively. However, as part of our customer service, we offer the option to add a percentage of your purchase as store credit, which can be used for future orders without expiration. This store credit allows you to take advantage of discounts on subsequent purchases.

Can I get a discount after placing an order?

Yes, we offer custom-made dog collars, including options to customize with personal images or engravings. You can browse our website for custom options and communicate specific customization requests through the designated sections during the orderin

Yes, we offer custom-made dog collars, including options to customize with personal images or engravings. You can browse our website for custom options and communicate specific customization requests through the designated sections during the ordering process.

Do you offer custom-made dog collars?

For large breeds, we offer a variety of collars and leashes that accommodate their size and strength requirements. You can find detailed size charts and product recommendations in our Large Breed section. For situations requiring further assistance w

For large breeds, we offer a variety of collars and leashes that accommodate their size and strength requirements. You can find detailed size charts and product recommendations in our Large Breed section. For situations requiring further assistance with specific models or measurements, do not hesitate to reach out.

What are the options for large breed collars and leashes?

Yes, if you have received a faulty item, we can issue replacements or additional parts if necessary. For example, if spikes fall off a collar, we can include replacement spikes in your next order. Please contact us specifying which part needs replace

Yes, if you have received a faulty item, we can issue replacements or additional parts if necessary. For example, if spikes fall off a collar, we can include replacement spikes in your next order. Please contact us specifying which part needs replacement, and we will assist you further in resolving the issue.